Firefighter Axe

More Info


About Us


DO YOU CHARGE SALES TAX?

Sales tax is automatically added to all orders shipped to any address within the State of California.

HOW DO YOU SHIP YOUR ORDERS?

Most orders ship by UPS. For other arrangements, please send an e-mail to Customer Service.

WHAT ARE YOUR SHIPPING/HANDLING CHARGES?

Our web site requests a real-time quote from UPS for the weight of your order from Southern California to your Ship-To ZIP code, based on the class of service you have selected (Ground, 2nd Day or Next Day). We add a flat charge of $6.00 to every order to cover the costs of handling and shipping materials. For other arrangements, please send an e-mail to Customer Service.

DO YOU SELL INFORMATION ABOUT ME TO OTHERS?

We will never share any of your personal information without your prior consent. The data we gather from the Billing and Ship-To information is filed and used only to help us enhance the features and content of our site - it is not used or shared in any other way.


Return Policies


WHAT IS YOUR RETURN POLICY?

As a general rule, we cannot accept returns on any product that has been used. Click on the "TERMS AND CONDITIONS" button (at the bottom of the CHECKOUT page, before you select your payment method) for the latest information.

Any item that is not specified as unreturnable at the time of purchase, may be returned for a full refund (less shipping charges and a 10% restocking fee) as long as this is done so within 30 days of the actual purchase.

I HAVE MY RETURN AUTHORIZATION NUMBER, NOW WHERE DO I SEND THE PACKAGE?

The e-mail containing your Return Authorization Number contains the address to which you should return the product. Please take the following steps to expedite your return: Re-package the item(s) as they were received.

Make a copy of your invoice and write a note on it telling us whether you want a refund, exchange or store credit. If you want an exchange, let us know what item, size, etc you want.

Write your Return Authorization Number on the outside of the package.

Insure the package and make sure you request tracking/delivery confirmation (if applicable). We cannot be held responsible for items that get lost or damaged during transit.

DO YOU CHARGE A RESTOCKING FEE?

We do charge a 10% restocking fee for all orders that are returned for refund not due to our mistake. There is no restocking fee for exchanges and store credits, which are issued only for the purchase price of the item, not for shipping charges. Shipping fees will be charged when we send your exchange item.

I RECEIVED THE WRONG ITEM. DO YOU PAY FOR RETURN SHIPPING?

First, sorry for the mix-up. We'll do what we can to make it right. You will be reimbursed for the Return Shipping charges when we receive your package.

Please do the following:
Email us to request a Return Authorization Number within 7 days of receiving the merchandise.

Please be sure to let us know you are returning it because you received the wrong item.

We will generally respond with your Return Authorization Number within 2-3 business days.

Your return package must then be postmarked within 7 days of the authorization date.

I ORDER A PRODUCT, BUT WHEN I REVIEW MY SHOPPING CART, IT'S NOT THERE. WHAT'S WRONG?

Do you have your Browser set to refuse Cookies? That could be why your Shopping Cart is reporting that it's empty. We use Cookies to keep track of the items in your Shopping Cart; try setting your Browser to accept Cookies.


How Our Site Works


HOW DO I KNOW MY ORDERING SESSION IS SECURE?

Your personal information is secure, period.

When you're asked for Billing information, look at the bottom of your browser window: depending on the version you're using, you'll see either a padlock icon which is CLOSED or a key which is all in ONE PIECE. That means that everything you type in and send to us is encrypted ("scrambled") before it leaves your computer; when your data arrives at our server, we decrypt ("unscramble") it and store it in a database which is secure.

To make sure you have the latest security features on your Browser, download and install the latest version of your favorite Browser

DO YOU USE "COOKIES"?

Yes. Our site makes use of "Cookies" to keep track of you and your order while you browse our site. "Cookies" are in no way harmful to your computer system - this is simply the most effective way to provide quality service to our customers.

WHAT IS A "COOKIE", ANYWAY?

A Cookie is text which we're asking permission to store in your Browser's directory. If you agree by configuring your Browser to accept Cookies, then your Browser stores the text in a file on your hard drive. On most Browsers, the default settings enable you to accept Cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your Browser accepts Cookies.

The Cookie we ask your Browser to store contains an ID number to track your Shopping Cart contents. It does not store any personal information such as your e-mail address, street address or phone number. And, when you do send personal information to us, it goes nowhere else - we do not sell lists or customer data to outside sources.

WHAT DOES A "COOKIE" DO FOR ME?

We use the Cookie to keep track of the items in your Shopping Cart. This is a common practice on the Web ... almost every site which offers online ordering uses Cookies. One important thing to remember - every Web site's Cookies are unique, which means that the Cookie we send your Browser cannot be read or used by any other site.

WHAT IF I HAVE "COOKIES" DISABLED?

If you disable Cookies on your Browser, you will still bve able to order online - it will just be a slight bit slower, because we have to do "manually" what the cookies do for us "automatically".

DO I HAVE TO ACCEPT ALL "COOKIES"?

The answer is "No"; check the HELP pages of your Browser for information on Security Settings and Cookies.


Problems and Troubleshooting


I HAVE MY BROWSER SET TO ACCEPT "COOKIES", BUT I STILL CAN'T PLACE AN ORDER. WHAT'S WRONG?

If you have your Browser set to accept Cookies but still can't add items to your Shopping Cart, you probably are having a problem with the cache. When you try to add something to your Shopping Cart, your request was received, but the screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your Browser.

HOW DO I REVIEW WHAT'S IN MY SHOPPING CART?

At the top of each Shopping page there is a "CHECK OUT" link ... click on it to see a list of the products you have placed in your Shopping Cart. You'll see a Merchandise Subtotal, the Shipping Charges, and the Grand Total.

You can change the quantity of any product in your cart by changing the number in the "Quantity" column and clicking on "RECALCULATE".

You can "put back" a product by changing the quantity to 0 (zero) and clicking on "RECALCULATE".

Keep shopping by clicking on the "RETURN TO BROWSING" button.

When you're finished browsing, click on the "CHECKOUT/ALL DONE" button.

HOW DO I REMOVE A PRODUCT FROM MY CART?

Click on the "CHECKOUT" button at the top of any page. In the text box next to the product you want to "put back", change the quantity you've ordered to 0 (zero), and click on "RECALCULATE". The product you want to "put back" should be gone.

I SET THE QUANTITY TO ZERO, BUT THE PRODUCT IS STILL IN MY CART. WHAT'S UP?

If you are clicking on the "RECALCULATE" button in your Shopping Cart but the item is still appearing on your screen you probably are experiencing a cache problem. When you attempted to remove the item from your Shopping Cart your request did register, however the screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your Browser.

WHAT IS YOUR RETURN POLICY?

As a general rule, we cannot accept returns on any product that has been used. Click on the "TERMS AND CONDITIONS" button (at the bottom of the CHECKOUT page, before you select your payment method) for the latest information.

Any item that is not specified as unreturnable at the time of purchase, may be returned for a full refund (less shipping charges and a 10% restocking fee) as long as this is done so within 30 days of the actual purchase.

I HAVE MY RETURN AUTHORIZATION NUMBER, NOW WHERE DO I SEND THE PACKAGE?

The e-mail containing your Return Authorization Number contains the address to which you should return the product. Please take the following steps to expedite your return: Re-package the item(s) as they were received. Make a copy of your invoice and write a note on it telling us whether you want a refund, exchange or store credit. If you want an exchange, let us know what item, size, etc you want. Write your Return Authorization Number on the outside of the package. Insure the package and make sure you request tracking/delivery confirmation (if applicable). We cannot be held responsible for items that get lost or damaged during transit.

DO YOU CHARGE A RESTOCKING FEE?

We do charge a 10% restocking fee for all orders that are returned for refund not due to our mistake. There is no restocking fee for exchanges and store credits, which are issued only for the purchase price of the item, not for shipping charges. Shipping fees will be charged when we send your exchange item.

I RECEIVED THE WRONG ITEM. DO YOU PAY FOR RETURN SHIPPING?

First, sorry for the mix-up. We'll do what we can to make it right. You will be reimbursed for the Return Shipping charges when we receive your package.

Please do the following:
Email us to request a Return Authorization Number within 7 days of receiving the merchandise. Please be sure to let us know you are returning it because you received the wrong item. We will generally respond with your Return Authorization Number within 2-3 business days. Your return package must then be postmarked within 7 days of the authorization date.